Privacy policy

Last updated: August 31, 2026

At Airah by Alee, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or otherwise interact with our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

This may include:

Full name
Email address
Phone number
Billing address
Shipping address
Payment and transaction information
Order details and purchase history
Any information you provide when contacting us

Payment information is processed securely through our payment service providers. We do not store your complete credit or debit card details on our website.

Non-Personal Information

We may also automatically collect certain information when you browse our website, including:

IP address
Browser type
Device information
Operating system
Pages visited
Products viewed or searched for
Referring website
Website usage and interaction data

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Process payments and arrange delivery
Provide order confirmations and updates
Respond to customer enquiries
Handle returns, exchanges, and refunds
Provide customer support
Improve our website, products, and services
Understand how customers use our website
Prevent fraud, unauthorized activity, and security issues
Send promotional communications where you have given consent
Comply with applicable legal and regulatory requirements

3. How We Share Your Information

Airah by Alee does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, such as:

Payment processors
Shipping and delivery partners
Website and hosting service providers
Email and communication service providers
Customer support services
Analytics and advertising platforms

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our rights, customers, or business.

If our business is involved in a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our Shopify website may use cookies and similar technologies to provide a better browsing and shopping experience.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Understand website traffic and usage
Improve website functionality
Measure marketing and advertising performance
Provide relevant advertisements

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse.

Our Shopify store uses security measures and encrypted connections to help protect information transmitted through the website. Payment transactions are processed through secure payment providers.

However, no method of transmitting or storing information online is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on applicable laws, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, where legally permitted
Opt out of marketing communications
Withdraw consent where processing is based on consent

To exercise these rights or ask questions about your personal information, please contact us using the details provided below.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable legal requirements.

Where information is no longer required, we may securely delete or anonymize it, subject to applicable legal and business requirements.

8. Third-Party Services and Links

Our website may use third-party services, including payment providers, delivery partners, analytics services, advertising platforms, and other Shopify-supported services.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their respective privacy policies before providing them with your personal information.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

10. International Visitors

Airah by Alee operates from India. If you access our website from outside India, your information may be processed or stored in India or in other locations where our service providers operate.

By using our website, you acknowledge that your information may be transferred and processed in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.