Terms of service

Welcome to Airah by Alee. These Terms of Service ("Terms") govern your access to and use of our website and your purchase of products from us. By accessing our website, browsing our products, or placing an order, you agree to these Terms. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing or using the Airah by Alee website and/or purchasing our products, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return, Refund & Replacement Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

2. Changes to These Terms

Airah by Alee reserves the right to modify or update these Terms at any time.

Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

3. Eligibility

By using our website or placing an order, you confirm that:

You are at least 18 years old or have reached the age of majority applicable to you.
You have the legal capacity to enter into a binding agreement.
The information you provide during checkout is accurate and complete.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, materials, and colours displayed on our website are accurate.

However, actual colours may vary slightly depending on your device, screen settings, lighting, or photography conditions.

We reserve the right to:

Modify product descriptions or specifications
Update product availability
Discontinue products
Correct errors or inaccuracies
Change product prices without prior notice

Product availability is subject to stock levels.

5. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes and shipping charges, where applicable, will be displayed during the checkout process.

We use third-party payment service providers to process online payments. By providing payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing errors and cancel orders placed at an incorrect price. If payment has already been made for an order that is cancelled due to a pricing or product error, the amount paid will be refunded.

6. Orders and Order Acceptance

After placing an order, you may receive an order confirmation. Receipt of an order confirmation does not necessarily mean that your order has been accepted.

Airah by Alee reserves the right to refuse, cancel, or limit an order where necessary, including in cases involving:

Product unavailability
Incorrect product or pricing information
Incorrect customer information
Suspected fraudulent or unauthorized transactions
Technical or system errors
Other circumstances requiring cancellation

If we cancel an order after payment has been received, we will initiate an applicable refund.

7. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout.

Our general order processing time is 6–7 business days, and estimated domestic delivery within India is up to 12 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, weather conditions, holidays, incorrect address information, or other circumstances beyond our control.

For additional information, please refer to our Shipping Policy.

8. Returns, Refunds and Replacements

Our Return, Refund & Replacement Policy governs all requests relating to returns, refunds, replacements, damaged products, defective products, and incorrect orders.

We generally do not accept returns for change of mind, personal preference, or incorrect size selection.

If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery with the required details and photographs.

Please review our Return, Refund & Replacement Policy before placing an order.

9. Intellectual Property

All content available on the Airah by Alee website, including but not limited to:

Product photographs
Images
Logos
Brand names
Text
Graphics
Designs
Website layout
Product descriptions

is owned by or licensed to Airah by Alee and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our website content without our prior written permission.

10. User-Generated Content

If you submit reviews, comments, photographs, feedback, or other content to us through our website or other platforms, you agree that:

The content is your own or you have permission to share it.
The content does not violate any third-party rights.
The content does not contain unlawful, abusive, defamatory, or inappropriate material.

By submitting content, you grant Airah by Alee a non-exclusive, royalty-free, worldwide right to use, reproduce, display, and distribute that content for business, promotional, and marketing purposes, where permitted by law.

We reserve the right to remove or refuse content that violates these Terms or that we consider inappropriate.

11. Prohibited Use

You agree not to use our website:

For any unlawful purpose
To commit fraud or engage in fraudulent activity
To interfere with the operation or security of the website
To attempt unauthorized access to our systems
To copy or misuse our website content
To submit false or misleading information
To engage in activities that may harm our business, website, or customers

We reserve the right to restrict or terminate access to users who violate these Terms.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Airah by Alee will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are also not responsible for circumstances beyond our reasonable control, including third-party courier delays, technical interruptions, network failures, or other unforeseen events.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Airah by Alee, its owners, employees, service providers, and representatives harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms
Your misuse of our website
Your violation of applicable laws
Your infringement of third-party rights

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes relating to these Terms or your use of our website shall be subject to the applicable laws and jurisdiction of India.

15. Dispute Resolution

If you have a concern or dispute regarding an order or our services, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

Nothing in this section prevents you from exercising any rights or remedies available to you under applicable consumer protection or other applicable laws.

16. Termination

We reserve the right to suspend or terminate your access to our website or services if you violate these Terms or engage in activities that may harm our business, website, or customers.

Termination will not affect any rights or obligations arising from transactions completed before termination.