Shipping policy

At Airah by Alee, we are committed to processing and delivering your orders as smoothly and efficiently as possible. Please review our Shipping Policy below for information about order processing, shipping charges, delivery timelines, tracking, and other shipping-related matters.

1. Shipping Locations

We currently offer domestic shipping across India.

If you have any questions about delivery to your location, please contact us using the details provided below.

2. Shipping Charges

Shipping charges are calculated based on factors such as your delivery location, package weight, and applicable shipping method.

The applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 6–7 business days after the order is placed.

Processing may take longer during:

Peak shopping periods
Sales and promotional events
Holidays
Unexpected operational circumstances

Once your order has been dispatched, you will receive a shipping confirmation with the available tracking details.

Please note: Order processing time is separate from the shipping and delivery time.

4. Estimated Delivery Time

Our estimated domestic delivery time is approximately:

India: Up to 12 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, holidays, and other circumstances beyond our control.

We cannot guarantee delivery on a specific date.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing your tracking information.

You can use the tracking number provided by the courier to monitor your shipment.

Please allow 24–48 hours for tracking information to become active or update after dispatch.

6. Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Courier or carrier delays
Severe weather conditions
Transportation disruptions
Public holidays
Incorrect or incomplete delivery information
Other unforeseen circumstances

If your order is significantly delayed, please contact us and we will do our best to assist you and coordinate with the shipping partner where possible.

7. Shipping Address

Please carefully check your name, phone number, complete address, PIN code, and other delivery details before placing your order.

Airah by Alee is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

8. Lost or Stolen Packages

If the courier tracking information shows that your package has been delivered but you have not received it, please first check with family members, neighbours, building security, or others who may have accepted the package on your behalf.

You may also contact the courier service directly using the tracking information.

If you are still unable to locate your package, please contact us and we will do our best to assist you.

Airah by Alee cannot guarantee replacement or refund for packages that have been confirmed as delivered by the courier.

9. Damaged Packages or Products

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us assess the issue, please provide:

Your order number
Clear photographs of the damaged product
Photographs of the outer packaging
A brief description of the damage

Our team will review the claim and, where applicable, arrange a replacement or refund in accordance with our Return, Refund & Replacement Policy.

10. Delivery Attempts

If the courier is unable to deliver your order because the recipient is unavailable, the address is incorrect, or for another reason attributable to the customer, the courier may make additional delivery attempts or return the package to the sender.

Any additional shipping charges arising from incorrect address details or customer-related delivery issues may be the customer's responsibility.