Refund policy

At Airah by Alee, we take pride in offering quality products and ensuring a smooth shopping experience for our customers. Please read the following policy carefully before placing your order.

1. Returns

We do not accept returns for change of mind, personal preference, or incorrect size selection.

We encourage customers to carefully review the product details, size, colour, and other information before placing an order.

However, if you receive a product that is damaged, defective, or incorrect, you may be eligible for a replacement or refund as described below.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

To report an issue, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product and the damage/defect

  • Photographs of the packaging, if applicable

Our team will review the information provided and assess the issue. Once the claim is approved, we may offer a replacement or refund, depending on the circumstances and product availability.

3. Replacement Policy

Replacement requests are accepted only for products that:

  • Arrive damaged or defective

  • Are incorrect or different from the product ordered

  • Have been reported within 48 hours of delivery

  • Have not been used, washed, altered, or damaged after delivery

Replacement is subject to product availability. If the same product is unavailable, we may provide an appropriate alternative or refund, where applicable.

4. Non-Eligible Items

We will not accept replacement or refund requests for products that:

  • Have been worn or used

  • Have been washed

  • Have been altered or modified

  • Have been damaged due to improper handling or misuse

  • Have been damaged after delivery by the customer

  • Are reported after the 48-hour reporting period

  • Are being returned due to change of mind, colour preference, or size preference

5. Sale & Clearance Products

Products purchased under sale, clearance, or special promotional offers are generally not eligible for return, replacement, or refund unless the product arrives damaged, defective, or incorrect.

6. Refunds

If a refund is approved for a damaged, defective, or incorrect product, the refund will be processed after the product and supporting evidence have been reviewed.

Approved refunds will generally be processed within 7–10 business days to the original payment method, subject to the processing time of the payment provider or bank.

7. Shipping Costs

For approved cases involving a damaged, defective, or incorrect product, Airah by Alee may cover the applicable return shipping costs.

Shipping costs are generally non-refundable for other situations.

8. How to Report an Issue

To report a damaged, defective, or incorrect product:

Step 1 – Contact Us
Contact us within 48 hours of delivery with your order number, details of the issue, and clear photographs.

Step 2 – Assessment
Our team will review the request and the evidence provided.

Step 3 – Resolution
If your request is approved, we will provide instructions for the replacement or refund.

Step 4 – Replacement/Refund
Once the process is completed, we will arrange the approved replacement or initiate the applicable refund.

Please do not send any product back without receiving confirmation and return instructions from our team first.

9. Late or Missing Refunds

If an approved refund has not been received within the stated processing period:

  1. Check your bank account again.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received the refund, contact us using the details below.

10. Contact Us

For questions or concerns regarding returns, refunds, replacements, damaged products, or incorrect orders, please contact:

Airah by Alee
Ground Floor, Valyathu Tower
Thellakom P.O., Near Caritas Railway Overbridge
Kottayam, Kerala – 686630
India

Email: airahbyalee@gmail.com
Phone: +91 6238720349

We value your trust and will do our best to resolve genuine product-related issues fairly and promptly.